Get Things Interacting!
Customer journeys and insight that drive real progress
GTI provides customer journey consulting for SMEs, helping small and mid-sized businesses improve customer journeys, CRM and automation to create structure, momentum and measurable growth. Through practical advice, automation, and technology, we make it easier to prioritize what matters most and move quickly from insight to action.
How our customer journey consulting helps SMEs drive growth
Our services are designed to address the challenges businesses like yours face – from driving growth and improving customer journeys to working more efficiently. We focus on practical improvements that create clarity, momentum, and measurable results.
Digital strategy & growth
We help you define goals, prioritize the right initiatives, and build a data-driven strategy that supports growth and stronger customer journeys.
Customer insight & journeys
We map, analyze, and improve the full customer journey – from onboarding and activation to retention, loyalty, and repeat purchases.
Automation & lifecycle marketing
We design and implement automated lifecycle flows that increase engagement, conversion, and lifetime value – while reducing manual work.
AI-based solutions & advisory
We develop and implement AI tools, workflows, and agents that improve efficiency, learning, and the overall customer experience.
When should you get in touch?
GTI is a good fit if you’re looking for customer journey consulting for SMEs and want clarity before committing to larger CRM or automation initiatives.
Structure before speed
You have growth ambitions or improvement goals, but lack a clear overview of customer journeys, systems, and what to prioritize first.
From plans to action
There are many ideas, initiatives, and tools on the table, but you need help turning them into practical solutions that work in daily operations.
No heavy pre-projects
You want concrete improvements and progress – without long pre-studies, large teams, or complex consulting engagements.
How we get a quick start
When you reach out, we follow a simple and structured process to clarify your needs, expectations, and next steps. The goal is fast progress – at the right level.
Free intro call
We start off with a no-obligation call to understand your present situation, what you want to achieve next, and what matters most to get right first.
Clear recommendation
Based on the conversation, we provide a concrete recommendation – a packaged solution, a defined assignment, or a next step that creates value quickly.
Start and execution
Once scope and direction are clear, we move quickly into execution. The focus is practical delivery and measurable results – without long processes.
Tools and platforms we work with
We work with selected platforms across CRM, customer journeys, analytics, and digital collaboration. The value is not the tools themselves, but how they are connected and used together to create structure, flow, and measurable results.
Results created together with our clients
We help businesses create growth, better customer experiences, and more efficient processes. Our work delivers measurable improvements across industries, markets, and countries.
International subscription service
Redesigned onboarding and implemented automated lifecycle initiatives to address high churn.
- 30% lower churn
- 20% growth in new subscriptions
Norwegian subscription business
Built and optimized automated customer journeys for onboarding, loyalty, and reactivation.
- 25% reduction in inactive customers
- 12% increase in repeat purchases
Norwegian financial institution
Delivered a targeted, insight-driven campaign with improved messaging, timing, and channel use.
- 27% participation rate (60% growth YoY)
- 42% increase in engagement
More results from our clients
Here are some examples on measurable effects we have delivered with our clients.
- 40% higher response rates in targeted journeys
- 52% more value per campaign
- 12 weeks from insight to live execution
Why clients choose GTI
We combine strategic experience in customer journeys with hands-on execution and modern technology. By working closely with our clients, we deliver solutions that work in practice – not just in theory.
Proven experience in customer journeys
We bring experience from SaaS, subscription businesses, media, and finance – and know what works when customer journeys need to improve.
Strategy and execution combined
We connect advice with implementation, turning strategy into action through CRM, automation, and concrete customer journeys.
Proven, measurable results
We have reduced churn, increased lifetime value, and improved onboarding with documented, measurable impact across multiple businesses.
Smarter use of technology
We use automation and AI to work more efficiently, improve processes, and create better customer experiences – without unnecessary complexity.
Ready for your next step?
Let’s clarify your goals, needs, and opportunities – with no obligation.
Whether you have a concrete challenge or just want a second opinion, we start with a short and structured conversation. The goal is to understand your situation and see if – and how – we can create value together.